FREQUENTLY ASKED QUESTIONS

1. What products do you sell?

We specialize in premium football and rugby jerseys, including the latest season releases, classic designs, and customizable options for fans.

2. Do you ship internationally?

No, we currently only deliver within South Africa.

3. How much does shipping cost?

• Free delivery on orders over R800

• R100 flat rate for orders under R800
  All shipping costs are calculated automatically at checkout.

4. How long does delivery take?

Orders are shipped via Aramex and typically arrive within 2–4 business days after dispatch. Rural or remote areas may take slightly longer.

5. Can I track my order?

Yes. A tracking number will be issued once your order is ready for dispatch. You can monitor your parcel’s progress online via Aramex.

6. What is your returns and exchange policy?

• Returns and exchanges are accepted within 7 days of delivery.

• Items must be unused, unworn, unwashed, and in original packaging with tags attached.

• Personalized or custom jerseys cannot be returned, unless faulty or incorrect.

• Return shipping costs are covered by us for faulty/incorrect items; for other returns, a R100 courier fee applies.

7. How do I initiate a return or exchange?

Contact our customer support team via email: info.goalkits@gmail.com or WhatsApp/phone: +27 [your number]with your order number and reason for return/exchange.

8. What payment methods do you accept?

We accept all payment methods listed at checkout, including credit/debit cards and EFT. All payments are processed securely.

9. Are the jerseys authentic?

Yes, all jerseys sold by Goal Kits SA are premium, authentic products, sourced directly to ensure quality and authenticity.

10. How can I contact customer support?

You can reach us anytime via:

• Email: info.goalkits@gmail.com

• Phone/WhatsApp: +27 71 692 9817

Goal Kits SA Shipping Policy

Welcome to Goal Kits SA – your destination for premium football and rugby jerseys. We are committed to delivering your orders quickly, safely, and reliably, right to your door.

1. Delivery Areas

We deliver throughout South Africa. International shipping is not available at this time.

2. Delivery Time

All orders are shipped via Aramex and typically arrive within 2–4 business days after dispatch.
Deliveries to rural or remote areas may take slightly longer.

3. Shipping Fees

• Free Standard Delivery on orders over R800

• Flat Rate Standard Delivery: R100 for orders under R800
  Shipping costs are calculated automatically at checkout.

4. Order Processing

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

5. Tracking Your Order

Once your order is ready for dispatch, you will receive a confirmation email or SMS with your Aramex tracking number, so you can monitor your parcel in real-time.

6. Address Accuracy

Please ensure your delivery information is correct before completing your order. Goal Kits SA is not responsible for delays or undelivered parcels caused by incorrect or incomplete addresses.

7. Delivery Issues

If your parcel is delayed or there are any issues with delivery, contact our customer support team at info.goalkits@gmail.com or  +27 64 557 8876, and we will assist you promptly.

Goal Kits SA Returns & Exchange Policy

We want you to love your purchase. If you're not completely satisfied, Goal Kits SA offers simple returns and exchanges to make your shopping experience hassle-free.

1. Return & Exchange Eligibility

• Items can be returned or exchanged within 7 days of delivery.

• Items must be unused, unworn, unwashed, and in their original packaging, with tags attached.

• Personalized or custom jerseys are not eligible for return or exchange, unless faulty or incorrect.

2. How to Initiate a Return

To request a return or exchange:

• Email us at info.goalkits@gmail.com or contact us via WhatsApp/phone at +27 71 692 9817.

• Include your order number, reason for return, and photos if needed.

• Returns can be made by courier or in person at our store address.
  Our team will guide you through the process and arrange collection if required.

3. Return Shipping Costs

• If the return is due to a faulty or incorrect item, Goal Kits SA will cover the return shipping.

• For all other returns (e.g., change of mind, wrong size), a R100 return courier fee will be deducted from your refund or exchange value.

4. Refunds & Store Credit

• Once we receive and inspect the returned item(s), refunds will be processed within 5–7 business days.

• Refunds are issued via your original payment method or as store credit, depending on your preference.

• Shipping fees (if applicable) are non-refundable.

5. Exchanges

• Exchanges are subject to stock availability.

• If the requested item is out of stock, you can opt for store credit or a refund.