FAQ

FREQUENTLY ASKED QUESTIONS

1. What products do you sell?

We specialize in premium football and rugby jerseys, including the latest season releases, classic designs, and customizable options for fans.

2. Do you ship internationally?

No, we currently only deliver within South Africa.

3. How much does shipping cost?

  • Free delivery on orders over R800

  • R100 flat rate for orders under R800
    All shipping costs are calculated automatically at checkout.

4. How long does delivery take?

Orders are shipped via Aramex and typically arrive within 2–4 business days after dispatch. Rural or remote areas may take slightly longer.

5. Can I track my order?

Yes. A tracking number will be issued once your order is ready for dispatch. You can monitor your parcel’s progress online via Aramex.

6. What is your returns and exchange policy?

  • Returns and exchanges are accepted within 7 days of delivery.

  • Items must be unused, unworn, unwashed, and in original packaging with tags attached.

  • Personalized or custom jerseys cannot be returned, unless faulty or incorrect.

  • Return shipping costs are covered by us for faulty/incorrect items; for other returns, a R100 courier fee applies.

7. How do I initiate a return or exchange?

Contact our customer support team via email: info.goalkits@gmail.com or WhatsApp/phone: +27 [your number]with your order number and reason for return/exchange.

8. What payment methods do you accept?

We accept all payment methods listed at checkout, including credit/debit cards and EFT. All payments are processed securely.

9. Are the jerseys authentic?

Yes, all jerseys sold by Goal Kits SA are premium, authentic products, sourced directly to ensure quality and authenticity.

10. How can I contact customer support?

You can reach us anytime via: